Cancellation & Refund Policy

Booking Confirmation

Reservations are confirmed only after receiving the required advance payment. Booking confirmation will be shared through WhatsApp, email, or official communication channels.

Standard Payment Terms

40% advance payment at the time of booking
30% payment to be made 15 days before check-in
Remaining 30% payment to be completed 24 hours before check-in

Failure to complete payments may result in automatic cancellation of the booking.

40%At booking
30%15 days before
30%24 hrs before

FIG. 01 — Payment schedule

Cancellation Policy

Cancellation requests must be made in writing via email or WhatsApp.

Cancellation more than 20 days before check-in – Partial refund may be applicable after deducting processing charges.
Cancellation within 15 days of check-in – Advance amount is non-refundable.
No-show or early departure – No refund will be provided.

More than 20 daysPartial refund
Within 15 daysAdvance non-refundable
No-show or early departureNo refund

FIG. 02 — Refund rules at a glance

Refund Processing

Where applicable, refunds will be processed within 7–10 working days through the original payment method. Processing timelines may vary depending on banking procedures.

Booking Modifications

Guests may request date changes or booking modifications subject to availability. Such requests must be made at least 7 days before the check-in date. Price differences may apply depending on seasonal rates.

Force Majeure

In cases of unavoidable circumstances including natural disasters, landslides or road closures, government restrictions, or public health emergencies, HOGS may offer rescheduling options or credit vouchers, depending on the situation.

Special Packages & Group Bookings

Certain packages, events, or group bookings may have separate cancellation policies which will be communicated at the time of booking.